Hi. I am trying to connect my pc to the TV. I have a HDMI
cable running from TV and am using an HDMI-USB adapter to my computer. I have installed the driver to the computer. When I go to the HDMI3 port on TV, it says "invalid format" What is wrong?
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: it is 43UH6100
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have also connected the HDMI cable to my laptop using a different adapter (Mac Lighteningbolt) and it works with that, but not with the PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought the HDMI cord and the J5Connect adapter yesterday and have not been able to get it to work
JA: Anything else you want the tv expert to know before I connect you?
Customer: Do I need an adapter that is for 4K tvs even though the adapter is for the computer?