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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The sound on my tv is very low. it is not connected to any

Customer Question

The sound on my tv is very low. it is not connected to any external source except only for the dstv decoder. it was playing well all this time and the sound just went dead
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: I am checking the correct details, will respond shortly
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the tv menu is working fine. when I play the us the sound is loud and clear only when I tune on the tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: sorry, when I play the USB, the sound is good
JA: Anything else you want the tv expert to know before I connect you?
Customer: it is a week now, I touched the cord at the back in passing, I tried unplugging the cords and plug again at no vail
Submitted: 1 month ago.
Category: TV
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

What's the exact make and model of your television?

Approximately how old is it?

Can you try connecting some other sources, e.g. a DVD player?