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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Hello, Bob.Did you have any issues with the prior lamp?Can you tell me about this new one (where you bought it, brand, cost, etc)?Can you tell me specifically which lights you see on the front and exactly what they are doing (any pattern to the flashing)?
It can take awhile, but is the light still blinking?Do you see any pattern (blinks green every .3 seconds, or ever 1 second) ? Any red lights?
Hello, it appears your question is still open.Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan