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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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New remote that turns on DVD/VCR but connection to TV which

Customer Question

New remote that turns on DVD/VCR but connection to TV which is a
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Supposed original equip and TV is Sansui which has work before with DVD/VCR.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No menu from DVD/VCR and all inputs.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Don't remember what started it and been messing with it for several weeks.
JA: Anything else you want the tv expert to know before I connect you?
Customer: Can't think of any thing. Even tried different tv set with no luck.
Submitted: 4 months ago.
Category: TV
Expert:  Louie replied 4 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model numbers of the "...New remote...DVD/VCR...TV..."

Additionally, please describe how the DVD/VCR is connected to the TV using what kind of cable(s).

Customer: replied 4 months ago.
A/V cables. DVD/VCR DVP3345V and correct remote. Sansui SLED1953W.
Expert:  Louie replied 4 months ago.

Appreciate the additional infoirmation.

Please confirm that the new remote is original that came with the Philips DVP3345V.

Would the Philips work as expected with the Sansui using the TV's side panel controls / buttons ?

Customer: replied 4 months ago.
Haven't tried side panel controls but doesn't the signal have to come from the remote to get a menu to appear?
Expert:  Louie replied 4 months ago.

Using the side control panel buttons would serve as a test. Please try.

There is a MENU button there.

Customer: replied 4 months ago.
I'm giving up right now. Thanks for the help so far.
Expert:  Louie replied 4 months ago.

I understand.

Good luck and thank you too for the opportunity to share the information.