Facing TV Problems? Ask a TV Technician.
Hello, Sorry you're having problems.
You were chatting with a computer before. I am the actual tech here to help you. Please get me the following info:
1) The model number off of the back of the Samsung?
2) How specifically is the Sky feed connected to the set (for example: Set Top Box using a Scart cable, etc.)?
3) What exactly is displaying on the screen right now?
If you can reply back at least with #2 and 3 then I can help you here.