How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

We have 3 black lines going from the top of the screen to

Customer Question

we have 3 black lines going from the top of the screen to the middle of the screen on all channels
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: lg plasma tv model 50px1d and it was given to us like that
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was working fine then the lines appeared
JA: Anything else you want the tv expert to know before I connect you?
Customer: no that's it
Submitted: 5 months ago.
Category: TV
Expert:  Aric replied 5 months ago.

Hello, Sorry you'r having problems. The questions above were produced by a computer, not a person. I am the actual tech here to help you.

That being said, I need you to grab the original LG remote and press MENU, and let me know if the TV's MENU appears over those lines or not.

This determines whether or not the issue is with the TV itself or the source/cabling (cable box, etc.).

Let me know.

Expert:  Aric replied 5 months ago.

Hello, I was just checking to see if you needed assistance with the question you posted? Let me know. Thanks.