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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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How to stop hackers from disrupting my tv signal, element,

Customer Question

how to stop hackers from disrupting my tv signal
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: element
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: it works, but someone is disrupting the image and sometime the audio.
JA: How long has this been an issue? What happened right before this popped up?
Customer: the tv will go black
JA: Anything else you want the tv expert to know before I connect you?
Customer: the person goes next to my door and directs a device that looks like a cellphone and someone with a computer downstairs works to disrupt TV signal.
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.

Hello, Sorry you're having problems. Please reply back with the model number off of the back of your TV.

Also I need to know what specifically your TV signal is (in other words, is it a Cable Box, DirecTv, DISH, etc.)?

Expert:  Aric replied 6 months ago.

I'm unsure why you're unable to reply but I am here now to assist you if you need help.

Customer: replied 6 months ago.
My TV brand is Element. Local chanels.
Expert:  Aric replied 6 months ago.

That's not really specific enough to tell me much. I need the following:

1) The MODEL NUMBER off of the back of the TV as requested.

2) HOW specifically do you get "local channels"? It could be an HDTV antenna, a cable box, a Directv box, etc. etc. etc.

Expert:  Aric replied 6 months ago.

I'm here to assist you now, but if you're unable to engage at this time, then simply reply back when you are able. I will respond when available.