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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My sansui has spots/dots across the top of the screen. there

Customer Question

my sansui has spots/dots across the top of the screen. there are about 5 of them spaced equally apart. they were there when I first got the tv but I feel they are getting larger
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: it is a sansui 55" or 59" I believe. I bought it online about a year ago from amazone
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it was that way out of the box. I have not tried any trouble shooting
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: TV
Expert:  Jack replied 5 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions
Please let me know when you are ready to proceed .
Also ,Could you please give me the tv`s model number written on the back cover ?

Expert:  Jack replied 5 months ago.

Are we talking about a SAMSUNG or SANSUI ??

Customer: replied 5 months ago.
I will have to send it when I get home around 5 How long do u stay on
Expert:  Jack replied 5 months ago.

I will be around

Customer: replied 5 months ago.
It is sansui
Expert:  Jack replied 5 months ago.

O.k and you are saying that they are spaced along a horizontal axis ?

Expert:  Jack replied 5 months ago.

You are saying that they were there since the tv was new ??

Customer: replied 5 months ago.
to both questions
Expert:  Jack replied 5 months ago.

They show over the TV's own menu or no matter what is playing on tv ?

Expert:  Jack replied 5 months ago.

I need to have that model number now so please send it to me when you can

Talk to you later