power, voice, no picture. R
JA: What's the model number of your TV? How old is it?
Customer: several years old, flat screen, connected to comcast cable, no picture, although sound on channels. Number 14A11-Rev. B HOME-78D2 2
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Only TV is failing, gives me sound, but no picture, phones and wireless are OK on rest of house guest bedroom TV is OK, picture and sound. Chanel changes sluggishly also direct buttons on TV sluggish. R
JA: How long has this been an issue? What happened right before this popped up?
Customer: Overnight, had an issue yesterday with on off by remote control
, I would press on-off, and the red light would light then blink then go out and set would shut down.
JA: Anything else you want the tv expert to know before I connect you?
Customer: I swapped out the batterys, still sporatic movement of channels with remote, and no picture. R