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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Louie, I have a Vizio VL470 M, Ser. # LUKEHBK3801254. The

Customer Question

Hi Louie,
JA: What's the model number of your TV? How old is it?
Customer: I have a Vizio VL470 M, Ser. # LUKEHBK3801254. The remote eye has failed, it seems. I cannot turn the tv on or off nor control the volume.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No. Everything else works. Mainly channel changing.
JA: How long has this been an issue? What happened right before this popped up?
Customer: This started about 3 months ago. It just stopped working. We did have a cable person that had been programming the new DVR box to the remote.
JA: Anything else you want the tv expert to know before I connect you?
Customer: That's it.
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello

Welcome

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself only this texting method which I consider the best way, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

Is the remote the same one that originally came with the TV?

How are you viewing TV services ?satellite\cable box\cable straight no box\antenna?

Anthony

Expert:  Anthony_Infotech replied 1 month ago.

Do you need help please with the question you asked?

Anthony