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Richard
Richard, Technician
Category: TV
Satisfied Customers: 31231
Experience:  Avid TV Technician
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My sony big screen sound is not working. I would have to

Customer Question

my sony big screen sound is not working.
JA: What's the make/model of your device? How old is it?
Customer: I would have to look up the model, it is a sony 50" about 2 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Volume was not as good yesterday and not working at all today.i
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No troubleshooting/don't know what to do.
Submitted: 1 month ago.
Category: TV
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
have it unplugged -cant find the actual power button! model is kdl-5ow7000b
Expert:  Richard replied 1 month ago.

it is on the back of it to the left

Customer: replied 1 month ago.
not finding it/is behind wall mounting bracket?
Expert:  Richard replied 1 month ago.

likely the bracket is covering it, for now, just skip the step involving pushing the button

Let me know the results please.