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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
The model should be printed on the back of the tv, usually on a sticker near the power cord.
What inputs are you using with this tv (cable/satellite box, dvd, etc)? Does it happen with all of them equally?Are you using only the tvs built in speakers, or any type of external stereo/sound system?
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