How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My Sanyo tv comes on with a blank screen that just says

Customer Question

My Sanyo tv comes on with a blank screen that just says screen saver on it and no picture?
JA: Can you guesstimate how old your Sanyo is? And just to clarify, what's the exact model?
Customer: Model number : Lce-40xr11f about 2.5 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu and inputs work
JA: How long has this been an issue? What happened right before this popped up?
Customer: The tv was working fine then about a month ago it just come on with nothing except screen saver
JA: Anything else you want the tv expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 1 month ago.
Nothing is connected to the tv
Expert:  Shahid replied 1 month ago.

How the TV gets channels, trough aerial or any satellite box?

Does TV show normal picture if a video source such as DVD player connected to TV?