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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Some of the buttons on my viera TV controller are not

Customer Question

Some of the buttons on my viera TV controller are not working. How can I get a replacement? The number on the back of the unit is N2QAYB 000779. Is that enough information for you to locate a replacement?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It is a Panasonic smart TV. I will have to look up records on the model number and date I purchased it. Maybe four years ago.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Its been getting gradually worse. I have to push some of the often used buttons very hard to get the set to respond.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, I just think its wearing out.
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello

Welcome

If you can please get me the model number found on the back of the set please?

Anthony