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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Purchased Vizio 32" Eseries TV. Cannot set up. Purchased a

Customer Question

Hi
JA: Hi. What seems to be the problem?
Customer: Purchased Vizio 32" Eseries TV. Cannot set up. Hi
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model? Hi. What do you want help with?
Customer: Purchased a Vizio 32" E series TV, model E32D1. We have Cable downstairs with cable box and this TV is used upstairs with just a coaxial cable.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I cannot get the TV menu.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just plugged in for the first time and the Smartcast/ mobile app comes up. I don't want that. So I hit input and HDMI comes up at the top of the screen. That's all.;
JA: Anything else you want the tv expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- What input options you see on screen when push Input button on TV remote?