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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Set powers up...no picture or sound...can you call us at 972

Customer Question

set powers up...no picture or sound...can you call us at(###) ###-####
JA: What's the model number of your TV? How old is it?
Customer: 42 HDS 52A or PH 36811 or V6A010453
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No menu...I think so or
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 weeks nothing unusual
JA: Anything else you want the tv expert to know before I connect you?
Customer: YPBPR13 does appear of a feew seconds
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, Sorry you're having problems.

I am not available by phone, so please keep in mind I will be engaging you on this page only.

Please check again and get me the full model number off of the back of the TV.

Also what is connected to the set (cable/SAT box, DVD, etc.) and do you have the same issue with all sources?

Expert:  Aric replied 1 month ago.

Simply send a reply back if you need assistance with the question you posted.

Customer: replied 1 month ago.
isn't V6A10463 the serial #....the set is hard attached to our brick wall.
Expert:  Shahid replied 1 month ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.
- Could you please get me the model number written on sticker pasted on side panel of TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.