The volume level on my Samsung 530 is fixed in the loudest possible setting and won't budge, when I went to the setting, all messages are flickering and I cant navigate. My cable is through DirecTV, I get programming, however, I am unable to adjust the sound, either manually, through the Samsung remote or the DirecTV remote.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Samsung Series 5 530 LCD
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, it works through the cable, however, as I said I am unable to change the volume either through my Samsung remote or the DirecTV remote. I don't understand what you mean by sources/inputs.
JA: I hope not.
Customer: What do you mean, "I hope not". Is this a joke?
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine last night, I went to turn on the TV the through the DirecTV remote, the picture came on but the volume was turned to the "100" position and won't budge.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Other than I can't navigate the settings either.