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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13744
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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The volume level on my Samsung 530 is fixed in the loudest

Customer Question

The volume level on my Samsung 530 is fixed in the loudest possible setting and won't budge, when I went to the setting, all messages are flickering and I cant navigate. My cable is through DirecTV, I get programming, however, I am unable to adjust the sound, either manually, through the Samsung remote or the DirecTV remote.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Samsung Series 5 530 LCD
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, it works through the cable, however, as I said I am unable to change the volume either through my Samsung remote or the DirecTV remote. I don't understand what you mean by sources/inputs.
JA: I hope not.
Customer: What do you mean, "I hope not". Is this a joke?
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine last night, I went to turn on the TV the through the DirecTV remote, the picture came on but the volume was turned to the "100" position and won't budge.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Other than I can't navigate the settings either.
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello

Welcome

I am sorry for the initial questions these are computer generated I have no control over them ,you are now with a live technician my name is Anthony,

First off take the batteries OUT of the remote control so the remote control DOES NOT work let me know if you can then adjust the volume AT THE SET ITSELF

Anthony

Customer: replied 1 month ago.
No. The sound bar on the left of the TV is visible and stays on at 100
Customer: replied 1 month ago.
Is the $26 in addition to the $5 and $23?
Customer: replied 1 month ago.
Did you get my last question?
Expert:  Anthony_Infotech replied 1 month ago.

OK with you

Customer: replied 1 month ago.
I asked whether the $26 is in addition to the $28 already provided?
Expert:  Anthony_Infotech replied 1 month ago.

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself only this texting method which I consider the best way, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

Expert:  Anthony_Infotech replied 1 month ago.

Yes the phone call is extra so I do not use it anyhow

Expert:  Anthony_Infotech replied 1 month ago.

OK so its stuck on 100, you have done what I said about the remote control?

Customer: replied 1 month ago.
I did as you asked ... no difference.
Customer: replied 1 month ago.
Hello ??? Is this all I get?
Expert:  Anthony_Infotech replied 1 month ago.

The problem will mean you getting the back off the set is this something you think you can do yourself?there is a task to do inside the set

Please I do need time to check and type

Expert:  Anthony_Infotech replied 1 month ago.

I am aware you are there but please be patient these things need to be looked into there is no one shot answer

Customer: replied 1 month ago.
Ok, I'm at the back of my tv
Expert:  Anthony_Infotech replied 1 month ago.

The back of the TV needs to come OFF have you done that please?set disconnected from wallpower

Customer: replied 1 month ago.
Done
Expert:  Anthony_Infotech replied 1 month ago.

As long as the set is disconnected from wall-power you are OK with this

OK you see the volume\channel change buttons on the front of the set find those or they may be on the side of the set now keeping that in mind look at the back of the set where those buttons are and you will see the function board the buttons are on let me know you spot this

Expert:  Anthony_Infotech replied 1 month ago.

The function board is a little board the buttons are mounted too

Customer: replied 1 month ago.
I already tried the manual wY
Expert:  Anthony_Infotech replied 1 month ago.

Let me know when you see this board

Expert:  Anthony_Infotech replied 1 month ago.

I don,t know what you mean ?have you spotted the function board INSIDE the set

Expert:  Anthony_Infotech replied 1 month ago.

We are not singing from the same hymn sheet if you do not have the back off the set thanks

Customer: replied 1 month ago.
This TV doesn't have a function board -t
Expert:  Anthony_Infotech replied 1 month ago.

Do you have the back off the set?

Customer: replied 1 month ago.
Expert:  Anthony_Infotech replied 1 month ago.

OK get me the full model number of the set please and then give me 5 to 10 mins ,model is on the back of the set

Customer: replied 1 month ago.
LN46B530P7N
Expert:  Anthony_Infotech replied 1 month ago.

I am awaiting the data

OK the buttons on the front or side of the set they will be attached to something or have a lead that runs to a board?can you see that?

Expert:  Anthony_Infotech replied 1 month ago.

The buttons usually just are attached to the function board its a little board about 3 or 4 inches by 2

Customer: replied 1 month ago.
No it doesnt have anything on the front, only 5 flat bottons on the side
Expert:  Anthony_Infotech replied 1 month ago.

OR it may be that the buttons are separate with a lead that runs to the board

Expert:  Anthony_Infotech replied 1 month ago.

NO not on the front INSIDE the set

Expert:  Anthony_Infotech replied 1 month ago.

BEHIND the buttons in the front BUT INSIDE the set

Customer: replied 1 month ago.
Could you please communicate to me via email. Every time you send me a message I have to open another URL
Expert:  Anthony_Infotech replied 1 month ago.

No I can only work with you on this page

Expert:  Anthony_Infotech replied 1 month ago.

You should have a page open and messages should be appearing on this page

Expert:  Anthony_Infotech replied 1 month ago.

Are you INSIDE the set?

Customer: replied 1 month ago.
but you dont seem to understand, there are no hidden buttons, only 5 flat keyes on the side, and the tv can only be turned on with the directtv remote
Expert:  Anthony_Infotech replied 1 month ago.

OK there will be a lead from those keys can you see that?

Expert:  Anthony_Infotech replied 1 month ago.

I do not think you have the back off the set do you?if you do you will see boards inside the set do you?

Expert:  Anthony_Infotech replied 1 month ago.

Do you understand what I men about the back of the set coming off?

Customer: replied 1 month ago.
Once again, NO there are no leads, JUST buttons
Customer: replied 1 month ago.
Sorry I'm nor skilled enpigh to take the back off my tv. I'll just call a repair person
Expert:  Anthony_Infotech replied 1 month ago.

Well that caused confusion........