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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the model number of the tv?Do you see these lines over top of the LG menu screens also?
Am I understanding you correctly that this is a brand new tv, just purchased?
You had agreed to and already paid the initial chat fee which should be about 28. If you see a call offer that is optional and an additional fee on top of the chat.
Can you please provide the requested details above?
My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
Can you pleas answer all of the questions I asked, in addition to the model number:
Do you see these lines over top of the LG menu screens also?
Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
You're welcome, and best of luck to you with repairs. If you'd like a 2nd opinion or other info I'm happy to help.
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Thank you, ***** ***** a nice day,