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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I set up my lg ty but having problems keepimg tv working, it

Customer Question

i set up my lg ty but having problems keepimg tv working
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: it has been happenning for a while now never unplug tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: having problems in every area
JA: How long has this been an issue? What happened right before this popped up?
Customer: after i set it up
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

3- Please provide details of troubles you're having with TV?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 2 months ago.
set up lg smart tv but cannoct
Customer: replied 2 months ago.
connect
Expert:  Shahid replied 2 months ago.

OK - Could you please get me the model number written on back of TV?