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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Trouble getting soundbar to connect---all physical, HDMI

Customer Question

trouble getting soundbar to connect---all physical, HDMI connected and I can turn soundbar on and off but get no sound to it from the tv
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Series 9000 and all has been working but got settings goofed up
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes all ok
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just haven't used it for weeks and forgot setup steps
JA: Anything else you want the TV expert to know before I connect you?
Customer: I do have a spare duplicate tv remote and would like to pair it
Submitted: 1 month ago.
Category: TV
Expert:  littlerusty2005 replied 1 month ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 1 month ago.

Can I please have the full model number and brand of your TV, and the soundbar?