How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Need help in transfering my internet to my tv. have not used

Customer Question

need help in transfering my internet to my tv. have not used that feature and have forgotten how it is done
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Sony 55 inch, 2011 model, has all capibility , just forgot how it is done
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything works, just forgot how it is done
JA: How long has this been an issue? What happened right before this popped up?
Customer: This feature works, just cannot remember how it is done
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions.;
Please let me know when you are ready to proceed .
Also ,Could you please give me the tv`s model number written on the back cover ?