touching the on button on the remote or tv and the tv does not make a sound. It will flash green for several seconds (i counted as much as 60 blinks before it went to red and then blinked constantly. When I touch on again, I hear a sound, a click, like it's coming on, but doesn't. Tried as many as 6 times before it finally clicked over and will come on. It seems to be getting longer and longer. Replaced the lamp and when it does come on, the picture quality is great. We have had this TV about 8 years, replaced 4 lamps but this is first "major" problem.
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: No problems with the sound before. It's a Sony KDF-50e2000.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No until I get it to fully turn on and then yes, you can go to any channel, any setting, watch dvds, switch to cable, antenna
, AppleTV, etc.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Been an issue for the past month. It started with the red light and I thought I needed a new lamp and I replaced it. It did not fix the problem
JA: Anything else you want the TV expert to know before I connect you?
Customer: No. I think that covers it