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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6111
Experience:  10 Years Audio Video Repair & Setup
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My TV is about 3.5 years old. Model No. UN 50 EH 5300F. The

Customer Question

My TV is about 3.5 years old. Model No. UN 50 EH 5300F. The TV turns itself off...it stay off for about 3 seconds..then slowly comes on... first picruere then sound...stay on for about 5 minutes than the whole thing start over again.
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: Model No. UN 50 EH 5300F and it started after my cable company (Time Warner) changed out my cable box. Time Warner was out and said it was the TV.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes and yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: As I said when the cable box was changed out.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-If you disconnect the cable box audio/video cables from the back of the tv, does the tv still behave the same way?

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Customer: replied 1 month ago.
Expert:  Mike G. replied 1 month ago.

Please try this:

-remove power cord from tv.

-remove audio/video cables from tv.

-wait 3 full minutes, then plug in ONLY the tv power cord.

-turn on the tv and observe if it will stay on or not.

If it still keeps rebooting then the tv needs diagnosis, parts, and service. Usually this symptom is a defective Main board. The whole back of the tv has to come off and the board replaced. I can help you with that or direct you to a local repair shop (provide your zip code).

If you do not understand what I just posted use the REPLY option, or you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost. The longer you wait to submit a rating the less chance I will get credit.

Thanks
Mike

Customer: replied 1 month ago.
the TV does come on and it says I have no cable connection
Expert:  Mike G. replied 1 month ago.

so the tv is not rebooting now?

-unplug the cable box power cord.

-plug the audio/video cables back into the tv.

-plug the cable box power cord in.

-observe as the cable box comes on.

If it starts rebooting again, it is the cable company equipment and they need to resolve it.

Customer: replied 1 month ago.
Thanks!
Expert:  Mike G. replied 1 month ago.

please submit a 3 to 5 star rating at the top of the page

Expert:  Mike G. replied 1 month ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?