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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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There is no sound and my picture is larger than my 55" T.

Customer Question

There is no sound and my picture is larger than my 55" T. Can't see all of the picture in frame.
JA: What's the model number of your TV? How old is it?
Customer: 2012 55" model - # 55LS4600-UA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Only on this TV.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Have U-Verse
JA: Anything else you want the TV expert to know before I connect you?
Customer: I think that's all.
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Do you have a uverse cable box attached to this tv?

Do you have sound on any other input besides the cable (dvd, games, apps, etc)?

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan