Have TV Questions? Ask a TV Technician
Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Did you recently change internet service or wireless router?
Those are automated emails.
Ok, unplug your TV, then unplug your router. Wait one minute. Plug them both back up, wait for your router to boot up completely, and tell me if your TV will connect.
I'm standing by.
Is it connecting now?
Ok, what is the model number of your TV? I want to take a look at the network settings, and see if it is trying to connect, or if it's just sitting idle needing to be connected.
Ok, let's take a look. Go into your setup menu, and go to your network settings. Does it say it's connected to a network?
Ok, if your router is close enough, connect your TV to your router. That will be the fastest connection.
If it is not close enough to your TV, select wireless as your network connection, and select your network, choose WEP as your connection, and enter your password. That should connect the TV to the network. Let me know if you have any trouble.
Are you able to see your wireless network?
Ok, can you see any wireless networks?