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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41939
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I need to adjust the size of the picture to fit the screen.

Customer Question

I need to adjust the size of the picture to fit the screen. Now part of the picture on the right side is cut off
JA: What's the model number of your TV? How old is it?
Customer: I think t is BN68-04027A-00 about 4 or 5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu is working
JA: How long has this been an issue? What happened right before this popped up?
Customer: we just noticed it yesterday. thought we might have pressed a wrong button somewhere
JA: Anything else you want the TV expert to know before I connect you?
Customer: I don't think there is any other problem. Thanks
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
The picture size is generated by your Cable/SAT box when using HDMI - so the TV itself is not the problem and the settings muct be accessed on the cable box.
First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:

Aspect
Zoom
HD Zoom
Ratio
(#) symbol under the 9 key

Expert:  Aric replied 1 month ago.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Expert:  Aric replied 1 month ago.

Do you need further assistance with this?