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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Samsung TV screen suddenly froze. Reset asks for a pin. I

Customer Question

Samsung TV screen suddenly froze. Reset asks for a pin. I don't know it. Stuck.
JA: Has your Samsung done this before? And can you guesstimate how old it is?
Customer: No. It's about a year old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Followed onscreen suggestions: Info Menu Mute. Then power on. Can't get past reset request for pin.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no. Where's your help?
Submitted: 5 months ago.
Category: TV
Expert:  Anthony_Infotech replied 5 months ago.

Hello

Welcome

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself only this texting method which I consider the best way, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

Sorry you are having trouble here, is it a 3 digit pin or 4 digit please?

Anthony

Customer: replied 5 months ago.
no idea.
Customer: replied 5 months ago.
I want an answer, not red tape.
Expert:  Aric replied 5 months ago.

Hi, If you want help with this then please reply back with the model number off of the back of the Samsung.

Expert:  Aric replied 5 months ago.

If you need help, simply send a reply back. I'm here to assist you now, but if you're unable to engage at this time, then simply reply back when you are able. I will respond when available.