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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14491
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Cannot get input to change menu screen will not come up

Customer Question

Cannot get input to change menu screen will not come up
Submitted: 7 months ago.
Category: TV
Expert:  Anthony_Infotech replied 7 months ago.

Hello

Welcome

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself only this texting method which I consider the best way, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

Is the set actually in the ON mode you see the light lit on the front of the set as though its ON?

Anthony

Customer: replied 7 months ago.
input menu will not come up on screen neither will volume levels
Expert:  Anthony_Infotech replied 7 months ago.

I understand but is the set in the ON mode?so the light in the front lit as though its ON will tell us that, if its not you wont get anything

Expert:  Anthony_Infotech replied 7 months ago.

Let me know about the light confirm that and we move on with it please

Customer: replied 7 months ago.
No
Customer: replied 7 months ago.
Is this all I get
Expert:  Anthony_Infotech replied 7 months ago.

Sorry I do not understand your reply?is the light lit ON or not?we cant go any further until I know this info

Customer: replied 7 months ago.
it is
Expert:  Anthony_Infotech replied 7 months ago.

OK so the light is lit as though the set is in the ON mode all you are getting is a black screen, the sets own menu wont come up using sets own remote, and you have no sound is this correct?

Customer: replied 7 months ago.
the light is lit and it is confirmed
Expert:  Anthony_Infotech replied 7 months ago.

Have you re-booted ?unplug TV from wall-power wait 5 mins re-plug back in?

Customer: replied 7 months ago.
I cannot get menu screens to come up I cannot get input Screens to come up on either the remote or the side of the television
Expert:  Anthony_Infotech replied 7 months ago.

All of these steps are just that we cant move onto the next step until the first one is cleared

Expert:  Anthony_Infotech replied 7 months ago.

Please read my replies?

Expert:  Anthony_Infotech replied 7 months ago.

Have you re-booted ?unplug TV from wall-power wait 5 mins re-plug back in?

Customer: replied 7 months ago.
Trying to reboot TV now
Expert:  Anthony_Infotech replied 7 months ago.

OK thanks let me know take your time

Customer: replied 7 months ago.
Have rebooted
Expert:  Anthony_Infotech replied 7 months ago.

Any change?

Customer: replied 7 months ago.
No change
Customer: replied 7 months ago.
Blank screen can hear the cable channel no picture cannot set it on cable box preset channel 3
Expert:  Anthony_Infotech replied 7 months ago.

OK this is something you never mentioned before so you now have sound

You are very sure the sets OWN menu does NOT come up?

Customer: replied 7 months ago.
this is correct and it has been this way throughout
Expert:  Anthony_Infotech replied 7 months ago.

It would appear as though the back-lighting is out, if this goes out on the set you have a black screen with just sound

Expert:  Anthony_Infotech replied 7 months ago.

I am afraid that is about as far as it goes for tests the set now will need attention inside likley replacing inverters however because of the age of the set I am not sure if its a good idea to spend money on it ,what do you think yourself?

Customer: replied 7 months ago.
I guess this is it
Expert:  Anthony_Infotech replied 7 months ago.

If its any consolation TV sets have a life expectancy these days of about 5 years this set has well exceeded that, it can be fixed its just the costs it may not be worth the costs even if you did the work yourself

I know its not what you want to hear however it may be the best option if you disagree I can help you with repairs yourself if you want to do this?costs would be around $100_$160

Please consider rating the answer positively with the rating bar of stars at the top of the page,a 3 to 5 star rating (click submit) enables me to receive payment from the site thank you, ***** ***** question is open for 30 days

Many Thanks

Anthony