I have no sound on my samsung smart TV
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: It's about 3 years maybe 4 years old... no, not yet.. is that your advice? I had a friend stay here last weekend.. no doubt she pushed a button to turn it off.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works. TV remote menu, correct? I go to sound and select TV.. but, nothing. I have Att bundle.. not sure which remote to try.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Had the TV on for her dog.. then we left and she stayed the weekend. When we came home... no sound. Everything else is the exact same.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Shall I try plugging and unplugging?