Have TV Questions? Ask a TV Technician
Hi , I`m Jack and I will be helping you todayPlease note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions.;You mean that this has ben going on for a few days and the tv is working normal beside the fact that you have no control ?
Well then it is tricky indeed and i would hate to be the one that deprives you of your tv today but the only way to move forward here is to try a reboot
If you`re up to that , Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.
No other external ways here and the next step would be to remove the back cover and try to disconnect the remote sensor then the button board and see which one blocks all commands
I give this an 80% chance that all you need is a reboot but .... there is still that 20%
Yes indeed that is why I give this 80% chance but again I would hate to be proven wrong here .
The next most possible issue beside a freeze is either the button board or remote sensor which is quite common for vizio
If you have a screwdriver handy and can remove the back cover in case the reboot doesn`t do it then either ways you should have your tv today
Working normal or working without remote
At some point you will have to turn off the tv
That's correct and you can do this anytime you want , just be ready not to have the tv in case this is more serious than a reboot
Sorry , I wish I could tell you 100% sure that this will work but this is not the case .
You may have to take the tv down from the wall so if you want to wait until a better time ??
A couple minutes will do
Again , please do not if you`d rather wait for your husband to be home
Yep , it should come back to normal controls
O.k then keep your fingers crossed for a couple minutes !
O.k then this is what I suspected and told you above , those tv have remote sensor problems but at least it turns on Ooof !
Do you have control over the sound on the tv itself ?
I will show you what it takes to fix this and if your husband can take off the back cover then you can get away with a $20 or so repair .
Be right back
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This is the board you need to replace ; http://www.shopjimmy.com/vizio-3642-0242-0189-ir-sensor.htm
That board sits right behind the sensor window at the front and has 1 plug and 1 screw and as you can see cost $10
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