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Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14185
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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A redlight on the remote is flashing and the remote will not

Customer Question

A redlight on the remote is flashing and the remote will not turn on the TV
JA: What's the make and model of your tv? Have you tried unplugging it and leaving it off for a few hours?
Customer: Samsung UN65ks850D. I have tried unplugging it yet
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: That should be I have not tried unplugging it yet
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was trying to learn how to navigate the thing--it is new and so am I.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: TV
Expert:  Anthony_Infotech replied 5 months ago.



If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself only this texting method which I consider the best way, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

If you try to switch the set ON at the set ITSELF do you have any response there?


Customer: replied 5 months ago.
let me try
Customer: replied 5 months ago.
This is a new model that appears to have no external on/off button.
Expert:  Anthony_Infotech replied 5 months ago.

Sorry I just had a power-outage for an hour plus

Expert:  Anthony_Infotech replied 5 months ago.

If you stand in front of the TV. Then you will get the First button from the Left side, at the middle bottom panel of the TV front panel.the on/off switch is there, difficult to describe I am trying to get a drawing

Expert:  Anthony_Infotech replied 5 months ago.

How is this working out please?


Expert:  Anthony_Infotech replied 4 months ago.

How is this working out please?can you please update me?if all is well?>>>

Please consider rating the answerpositively with the rating bar of stars at the top of the page,a 3 to5 star rating (click submit) enables me to receive payment from thesite thank you, ***** ***** question is open for 30 days

Many Thanks




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