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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Won't turn on vizio icon stays red, E371VL 2.5-3 yearsold,

Customer Question

won't turn on vizio icon stays red
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: E371VL 2.5-3 yearsold
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: now just oblong cable is connected to back of tv. this isf course HDMI. Bright house remote only thing is brief flicke of tv button when top left system on off pushed
JA: How long has this been an issue? What happened right before this popped up?
Customer: this after noon started, I thot I hit something with vaccum clean
JA: Anything else you want the TV expert to know before I connect you?
Customer: All that's gong in back of TV is AC cord and HDMI.
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Are you saying the Vizio logo is on the tv screen? or just the logo on the front bezel/frame of the tv?

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