Facing TV Problems? Ask a TV Technician.
Hello, What's the model number off of the back of the TV you receive Netflix on please?
Sorry about that, the reply just showed up.
I'm pulling this error code up now to see what needs to be done. Sorry, I am unavailable by phone.
Please first try a hard reset of the TV by pulling the power cord from the wall (unplug the set) then press and hold the power button on the TV itself (not the remote) for 10 seconds and release. Plug the set back in, turn it on and see if it connects. Again, this is a first step. Let me know what happens.
If that does not allow Netflix to connect then we will need to perform a factory reset of the TV as follows:
To Reset by TV programming MENU
Follow the directions on screen to reset the TV to its original factory defaults.
Once those steps are done you will need to setup the TV as if it were new which includes selecting your Home Network, entering the router password ***** then running a connection test. This generally cures the issue you're having. However if it does not, simply reply back here with the results and we can proceed.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
Okay, sorry to hear that and let me know what happens after those second steps.
Not sure. How far did you get in those steps I posted above? Is the TV already RESET, or??
Okay. Those steps I pulled were directly from Panasonic's site as to how to reset the TV. Your TV has a built in E-Manual and that is not something I can access. Check the First Time setup and let me know what options it has.
Why would you not be charged? You did a soft reset of the TV as I instructed and then were in the MENU per my guidance to reset the TV and then Netflix started working. You paid the site a deposit to work with a real live technician to help you solve this, and I have been working of my own time trying to help you.
Anyhow if you're saying that somehow the TV fixed itself, and you're 100% sure it had nothing to do with the hard reset, then it is your call whether or not you decide to credit me for my time (which only occurs with a rating of my efforts).