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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1761
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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We are in mexico and are not able to connect, my son stopped

Customer Question

We are in mexico and are not able to connect, my son stopped at the house and the sling box is turned on. Comes up with P31 error. Never had a problem before?
JA: Have you tested the connections by doing a ping utility test?
Customer: No
JA: Have you installed any updates recently?
Customer: Computer updates?
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.

Hello, Unsure what device it is you're having problems with exactly. Is this a TV? If so, what is the model number off of the back of the set?

Customer: replied 6 months ago.
sling Box
Expert:  Aric replied 6 months ago.

Thanks. Is this the first time trying to get it to work at this particular location?

Customer: replied 6 months ago.
no, it has been working for a few years. Have never had a problem with it.
Expert:  Aric replied 6 months ago.

Okay thanks. Please unplug the power cord from the back of the Slingbox for 10 seconds, then plug it back in. Turn it on, then see if you can get it to connect. Let me know what happens.

Customer: replied 6 months ago.
I am in Mexico
Expert:  Aric replied 6 months ago.

Okay? Not sure how that relates here. I asked if you were able to use the device at this location?

Customer: replied 6 months ago.
The sling box is in Canada. I connect to it with my lap top
Expert:  Dan replied 6 months ago.

Hello and thank you for your question. Please let me know if you still require assistance and I would be happy to help you

Customer: replied 6 months ago.
still having issues
Expert:  Dan replied 6 months ago.

Okay, this is going to require someone to actually check the box as it could be one of a couple different problems. The first thing I would try is to power cycle it and see if it comes back on line.

Expert:  Dan replied 6 months ago.

If it powers up and you still cannot access it, the error code you are receiving indicates either a network issue or possibly power supply failure.

Expert:  Dan replied 6 months ago.

Please let me know if you have further questions.

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