I just purchased a Samsung smart tv
and it's giving me an error message saying something's not quite right. There seems to be a connection issue
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: I just purchased it. I'm just not able to access my cable tv, xfinity but can access YouTube, netflix, etc
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, tv menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just purchased the tv and installed it and this message appeared
JA: Anything else you want the TV expert to know before I connect you?
Customer: That's it