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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Panasonic is not covered under warrant\ on picture went from

Customer Question

Panasonic is not covered under warrant\ on picture went from 50 inch to 10inch by6 inch NY HELP ?
JA: What's the model number of your TV? How old is it?
Customer: TH 42PX80U I think 4 or 5 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no only get 2 chanell I can turn sound up
JA: How long has this been an issue? What happened right before this popped up?
Customer: it happened tonight trying to get last channel nothing befor
JA: Anything else you want the TV expert to know before I connect you?
Customer: no thank
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
- Does TV own menu screen show up in normal size when press menu button on TV or its remote (not the cable remote)?
Thanks.

Customer: replied 6 months ago.
just a cable box tv menu do come up on normal size
Expert:  Shahid replied 6 months ago.

Thanks for the info, making phone call to you.

Expert:  Shahid replied 6 months ago.

There is some problem with payment for phone call assistance. Can you please check it.