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Can you recheck TV model number as PLDEDS066A-E gives me hard time to find any info?
Did you get my previous reply where I asked correct model number of TV which is very important info to get related manual for troubleshooting purpose?
I'm sorry but I never got those info nor they are visible in this chat thread.
Please do not reply to email notification came from JustAnswer.com on my every response and reply here in this chat thread only. Can you provide those info again here?
Its OK, I tried to assist you but without having TV model number I can't do it more. Contact customer service for any money/ billing matter and do not rate this conversation.