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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20485
Experience:  Custom home theater installer, authorized dealer top brands.
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We have bought a 65" m series with the android tablet and I

Customer Question

We have bought a 65" m series with the android tablet and I cannot get Netflix on the tv, I get it on the tablet and I have signed up for Visio cast,I need help
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: We just bought it at Costo, this is the m series
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu works,I only want Netflix on this tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just bought the tv
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, Please get me the full model number off of the back of the Vizio.

Expert:  Aric replied 1 month ago.

Once I have that I can help you get this sorted. Otherwise I can;t look up specifics or give specific instructions. Let me know - thanks.

Customer: replied 1 month ago.
M65-DO
Expert:  Aric replied 1 month ago.

Thanks, ***** ***** look now. All you need to do to view Netflix on the TV is the following:

1) Run through the initial setup of the TV - select Wi Fi, select your router, enter the password ***** connect.

2) Press the red "V" apps button on the Vizio remote. Select Netflix. Click on it. Enter your Netflix LOGIN INFO, or select "New User" if you don't have an account.

3) Follow the instructions on your screen and let me know where you get stuck.

Expert:  Aric replied 1 month ago.

Do you need further assistance with this?

Expert:  Aric replied 1 month ago.

Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Expert:  Aric replied 1 month ago.

Do you need further assistance with this?

Customer: replied 1 month ago.
Call me
Expert:  Aric replied 1 month ago.

I am not available by phone, so please keep in mind I will be engaging you on this page only.

Expert:  Aric replied 1 month ago.

Please reply back with where you're stuck.

Expert:  Nathan replied 1 month ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.

Customer: replied 1 month ago.
You have been no help
Expert:  Nathan replied 1 month ago.

You were speaking with another tech previously, he was not able to help by phone as you requested, so I have offered to so do.

Expert:  Nathan replied 1 month ago.

I have sent you a phone support offer if you would like to speak that way.

If you prefer to continue here we can do that, but I need to know specifically where you are getting stuck.

Have you connected the vizio to your wifi network?

Customer: replied 1 month ago.
The tablet sez I am not on the internet,where do I go from here,I'am connected to wifi
Expert:  Nathan replied 1 month ago.

The tablet alone is not the issue, you must set up the wifi connection on the tablet, but also on the tv, from the vizio settings menu.

Have you gone through the wifi setup on the tv itself?

Customer: replied 1 month ago.
I have
Expert:  Nathan replied 1 month ago.

Okay the printer should have done a network test, did it show a successful connection to the home/wifi network as well as to the wan/internet?

Customer: replied 1 month ago.
I will have to check
Expert:  Nathan replied 1 month ago.

Thank you

Customer: replied 1 month ago.
I'am on my Wyfi network
Expert:  Nathan replied 1 month ago.

What about the INTERNET connection though

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know to conclude our session.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

Customer: replied 1 month ago.
I have a Netflix acct ,but it shows up on the tablet only
Expert:  Nathan replied 1 month ago.

Can you please go into the tv settings menu, under network, and it should show the status of the wifi connection, including an IP address, do you see a number there? What is it?