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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have 5 TVs in house. All four with the small box work ok.

Customer Question

Have 5 TVs in house. All four with the small box work ok. Newer TV (WITH THE LARGE BOX) shows no signal. Have unplugged the router for a couple of minutes and tv with big box still no signal I PADS work ok this happened this morning.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: SAMSUNG about 50 INCH. TWO TO THREE YEARS OLD
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: CAN NOT ACSESS MENU
JA: How long has this been an issue? What happened right before this popped up?
Customer: BEGAN THIS MORNING. WAS WORKING FINE THEN SUDDENLY NO PICTURE AND MESSAGE SAYING WEAK OR NO SIFNAL ,GO TO MENUE. CANNOT ACCESS MENU.
JA: Anything else you want the TV expert to know before I connect you?
Customer: NO, THANK YOU.
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Who is your channel provider? Dish or Directv or comcast or....

-Tell me what exactly you unplugged when you are referring to the "router"? Does it have a model number?

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