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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
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MY VIZIO SOUND IT SO LOW I HAVE YO HAVE THE CLOSED CAPTION

Customer Question

MY VIZIO SOUND IT SO LOW I HAVE YO HAVE THE CLOSED CAPTION ON iT IS TURNED UP TO 100% ON BOTH THE CONTROLLER AND THE CABLE CONTROLLER
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: iT IS APPROXIMATELY 5 TO 6 YEARS OLD. vx23LHDTV10A
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: YES THE MENU WORKS AND THE LOW SOUND IN ONLY ON THE BEDROOM TV
JA: How long has this been an issue? What happened right before this popped up?
Customer: iT HAS BEEN A PROBLEM FOR ABOUT 3 OR 4 WEEKS. IT WAS WORKING FINE AND THEN THE CABLE WENT OUT AND WHEN IT CAME BACK THE SOUND WAS AT A WHISPER.
JA: Anything else you want the TV expert to know before I connect you?
Customer: THAT IS ALL I CAN THINK OF....I AM SORT OF TECH CHALLENGED
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions.;

Are you saying that this same cable box works fine on another tv or the other tv has its own box ?

Expert:  Jack replied 1 month ago.

You said the cable went out , was the cable box replaced at that point ?

Expert:  Jack replied 1 month ago.

I can see you looking at my questions , it shows on my side , any reason why you are not replying ??

Customer: replied 1 month ago.
I just had to wait for it to reboot
Expert:  Jack replied 1 month ago.

O.k so the problem is fixed now ?