Have TV Questions? Ask a TV Technician
Hello, Sorry you're having problems. Are you using a Cable/SAT box with the TV?
If so, then the most common cause of a loss of sound is the Cable box processor glitching and dropping the audio.
Please follow the steps below:1) Shut the TV off, and then disconnect the cable/SAT box AND the TV from power (unplug their power cords).2) If using an HDMI cable, disconnect and reconnect the HDMI cable on both ends when the cable box is unplugged from power (make sure it's secure on both ends).3) Press and hold the power button on the TV itself (not the remote) for 10 full seconds while the set is unplugged, then release the power button.4) Plug the cable box AND the TV back into power, then turn the TV on and attempt to watch a program.
This should restore the sound. However if it does not, then please try another source- such as a DVD player on the TV and see if that has sound. This tells us whether or not the TV, or the cable/SAT box itself is causing the problem.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
Please review my reply and follow those steps as a first attempt at a solution so we can proceed.
Well that changes things and if your HK receiver will not even STAY ON, then that directly indicates a hardware failure in the receiver, which would have been the root cause of the problem to begin with. Rebooting your equipment does not cause a receiver to start shutting itself down. You have a faulty receiver and will need to have it repaired or replaced.
Those steps are the only thing on a USER LEVEL you can try, and nobody has any way of knowing if your issue goes deeper and down to a component failure level (the receiver not powering up directly indicates this has nothing to do with a reset - and there is a short internal to the receiver). Troubleshooting is trying basics to see what the results are both as a TEST and an attempt at a fix. Unfortunately your HK receiver requires service - which is on average a $200 repair on this unit, or replacement, which may be more cost effective in the long run (since a brand new receiver can be purchased for around $280 and up).
However if you'd like to have the receiver repaired you can use the link below to locate a shop in your area:
Alternatively, if you would like recommendations on a new receiver - let me know what your budget is and I can help with that.
Otherwise I'm sorry for the bad news here and wish there were a quick fix.
Hello, I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating at the top of the page) to reflect that? Thanks in advance.