LG smart TV
LH570T. very poor performance when streaming over the internet - drops/stops picture, stops downloading freezing picture, very slow loading time. It is NOT a internet conectivity problem as I have a fiber conection that runs stable at 85MPS. It is not a placing issue as TV is less that four meters away from modem and ALL othet equipment (computers/tablets/phones ect are running very we
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: This is a new TV (brought three months ago from harvey norman) but we have had the fibre connection for the last month (previously I thought it might be the copper wire connection and we therfore changed to fibre) but it has not made a difference. Is this a possible software/problem to this model?? as we where told that this tv was the last in sliced bread
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no other inputs work fine (when loading from USB it is a bit slow) it is only with netflis/utube etc
JA: How long has this been an issue? What happened right before this popped up?
Customer: it has been a issue from the beginning, but originally thought it was the internet speed. I am now running out of things to try and I am thinking this model might be a duck??
JA: Anything else you want the TV expert to know before I connect you?