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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Insignia tv from best buy and the remote just stopped

Customer Question

insignia tv from best buy and the remote just stopped working
JA: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?
Customer: i bought it march or april 2016 24" flat screen w/ dvd player in right side
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the remote will turn on an off only will not do any other functions
JA: How long has this been an issue? What happened right before this popped up?
Customer: we headed south in motorhome for the winter and just hooked tv up last week and would not work for me changed batt. 6 times so it is not the batt.
JA: Anything else you want the TV expert to know before I connect you?
Customer: i have a # on the remote do you need that
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello

Welcome

Sorry you are having trouble here

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself only this texting method which I consider the best way, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

The remote you are using...was this the one that came with the TV originally?its the original remote for the set?

Anthony