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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6106
Experience:  10 Years Audio Video Repair & Setup
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Hooked up to cable and connected, still unable to choose TV

Customer Question

hooked up to cable and connected, still unable to choose TV and get stations
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: 40" SE40Fy[1t; I have used hdmi1 and 2 no picture. I've used TV source no picture
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works; I'm able to menuvor around; do I need another remote (universal)
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just hooked it up today after getting the correct cable
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Who is your cable company?

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** My replies can take up to 5 minutes to appear **

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Customer: replied 1 month ago.
Dish
Expert:  Mike G. replied 1 month ago.

Thanks.

What input jack on the back of the tv is the Dish box connected to? all the input jacks are labelled on the back of the tv

Customer: replied 1 month ago.
LAN
Customer: replied 1 month ago.
My phone jack is hooked up and I put the cable in the second spot
Customer: replied 1 month ago.
I was able to hook up and put in my Key and become strongly connected
Expert:  Mike G. replied 1 month ago.

That is a network connection not an audio/video connection.

Phone jack has nothing to do with Tv picture/sound.

There should be cable(s) going from the Dish box to the Tv. Where are those cable(s) connected?

Was there a Dish box connected to a Tv in this spot already? What happened, did you get a new tv? or move the box/tv? or?

What is the model number of the tv?

Customer: replied 1 month ago.
bought a new tv and replaced old tv se40fyp1t model; cable is going from router to tv
Customer: replied 1 month ago.
cable put into second connection on router
Expert:  Mike G. replied 1 month ago.

Router has nothing to do with picture/sound on the tv. In fact, everything you have replied has nothing to do with picture/sound on the tv... It seems to me like you may need a Dish Network tech to come out and complete this connection for you. Do you agree?

Customer: replied 1 month ago.
i guess if everything is properly connected. thank you
Expert:  Mike G. replied 1 month ago.

You're welcome.

Please show your appreciation by submitting a 3 to 5 star rating at the top of this page so that I get credit for helping you today.

Thanks