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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My picture is really bad, 55lf6000 and ive only had it since

Customer Question

my picture is really bad
JA: What's the model number of your TV? How old is it?
Customer: 55lf6000 and ive only had it since ja.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: jan.
JA: How long has this been an issue? What happened right before this popped up?
Customer: its always been bad and ive tried everything to try and fix it
JA: Anything else you want the TV expert to know before I connect you?
Customer: just please help
Submitted: 8 months ago.
Category: TV
Expert:  Louie replied 8 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, please describe more "...picture is really bad..."

Perhaps better yet, post back with a clear picture of the TV's screen showing the bad picture. Please click HERE.

Customer: replied 8 months ago.
Its really dark and very pixelated
Expert:  Louie replied 8 months ago.

Appreciate the post back and the pictures.

Is the TV directly connected to an antenna? ...or is there a cable box or even a satellite receiver? If yes to the latter, please describe how the cable box is connected to the TV using what kind of cable(s).

Customer: replied 8 months ago.
I have a at&t cable box connected to the tv with a monster brand HDMI cord.
Expert:  Louie replied 8 months ago.

I understand.

Have you considered / tried a RESET of the TV back to factory defaults ?

Customer: replied 8 months ago.
doesnt seem to be any better.
Expert:  Louie replied 8 months ago.

At this point, the only other test that can be done would be to connect another source such as a DVD or Blu-ray player to the same HDMI cable and HDMI port.

IF the picture would still be the same quality, THEN it would be a TV performance issue.

Additionally, that a RESET has already been done and was not corrective is very significant as it would point to a most likely short coming of the TV's picture quality to your expectations.

Please post back results / observations when a DVD or Blu-ray player has been tried.

Customer: replied 8 months ago.
I've had problems also with watching movies and still the same bad quality
Expert:  Louie replied 8 months ago.

Then it would be to your advantage to bring it to the attention of the store or better yet an authorized LG Service Center while the TV is still in warranty. Click HERE.

Please post back how you would want to approach this and/or should additional information be needed.