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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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New smart tv need help with setup, un32j55000afxza, have

Customer Question

new smart tv need help with setup
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: un32j55000afxza
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: have trouble typing possiible to use phone 978-594 1928
JA: How long has this been an issue? What happened right before this popped up?
Customer: brand new
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.

What specific problem are you having with the tv? Getting it onto wifi? Hooking it up to cable?