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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have sound but a black screen, Toshiba regza 52 inch, Yes,

Customer Question

I have sound but a black screen
JA: What's the model number of your TV? How old is it?
Customer: Toshiba regza 52 inch
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Today nothing happened Tv was done around lunch we shut it off to have lunch came back and turned the tv on and we got sound and no picture
JA: Anything else you want the TV expert to know before I connect you?
Customer: No just want to know how to turn the picture back on please
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .

Expert:  Jack replied 1 month ago.

need help with this ?