How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike G. Your Own Question
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6511
Experience:  10 Years Audio Video Repair & Setup
24542549
Type Your TV Question Here...
Mike G. is online now
A new question is answered every 9 seconds

Woke up this morning and the tv was clicking and not coming

Customer Question

woke up this morning and the tv was clicking and not coming on th-42px600u
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: panasonic 10 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: it just clicks nothing else
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was fine till this morning
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: TV
Expert:  Mike G. replied 5 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Did you notice any power outages/surges/lightning?

-What have you tried so far to get it working again?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Expert:  Mike G. replied 5 months ago.

Are you having website difficulties that are preventing you from replying?

Customer: replied 5 months ago.
We haven't had any badweather or lightning I only unplugged it and plugged it back in and it just started clicking again
Expert:  Mike G. replied 5 months ago.

Thanks, ***** ***** did you leave it unplugged?

Customer: replied 5 months ago.
10 10 minutes
Expert:  Mike G. replied 5 months ago.

Thanks.

Unfortunately at this point the tv needs diagnosis, parts, and service. I can help with that but with these symptoms, DIY diagnosis is going to be very complex (requires using a DMM). If you do not have the needed skills and tools then having it repaired by a local shop is your best option. I can help you with that too, just provide your zip code.

Let me know how you want to proceed and remember that I will be here with you throughout this entire process. Use the REPLY option or you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost. The longer you wait to submit a rating the less chance I will get credit.

Thanks
Mike

Customer: replied 5 months ago.
30064
Expert:  Mike G. replied 5 months ago.

Thanks, ***** ***** are waiting please have a look at the ratings at the top of this page. I will be right back with some local repair shops...

Expert:  Mike G. replied 5 months ago.

Are you still there?

Here are some local repair shops:

Rattigan Enterprises LLC (###) ###-####/p>


NEI After Sale Solutions (###) ###-####/p>


Atlanta Tv Repair(###) ###-####/p>

Expert:  Mike G. replied 5 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?