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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Will not come on says channel not available but I cannot

Customer Question

will not come on says channel not available but I cannot adjust it at all.
JA: What's the model number of your TV? How old is it?
Customer: I think its about two years old, am not sure, have looked but cant find the model #
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nothing works, just says 8 in the corner, the channel not available
JA: How long has this been an issue? What happened right before this popped up?
Customer: its has just happened last time it was used was Thursday evening for the hockey game
JA: Anything else you want the TV expert to know before I connect you?
Customer: Have tried clicking on OK and guide but nothing
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

Can you give me the complete model number of the tv?

Also in the meantime, can you try unplugging power to your cable/satellite box for a few minutes, and let me know if that helps?


Customer: replied 8 months ago.
no it doesn't help and I cannot find the model #
Expert:  Nathan replied 8 months ago.

The model number is ***** on a sticker on the back of the tv.

Can you look on the back as well and see where your cable/sat box is plugged in (such as hdmi1, hdmi2, etc), then use the TV remote, pressing the Source/Input button, until you get to that corresponding mode (for example hdmi1) again, to be sure you are on the right input?

Expert:  Nathan replied 8 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.


Customer: replied 8 months ago.
Expert:  Nathan replied 8 months ago.

Thanks for the update.