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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have an older pioneer elite which has a USB port but no

Customer Question

I have an older pioneer elite which has a USB port but no HDMI port.
JA: Can you guesstimate how old your Pioneer is? And just to clarify, what's the exact model?
Customer: i'm trying to hook up a DVD player which has an HDMI cable.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I purchase an adapter to convert the HDMI to analog.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: cables are red white blue green red.. I get sound but no video. any suggestions
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-What is the model number off the back of the tv?

-What is the model number of the dvd player?

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Expert:  Mike G. replied 1 month ago.

Are you with me still?

Are you having website difficulties that are preventing you from replying?

Customer: replied 1 month ago.
i'm here. can't get to the rear of the TV but the siny dvd is BDP-S1700
Expert:  Mike G. replied 1 month ago.

Appears the site sent you an automatic pop up for phone call service. This was not sent by me, and I am not available by phone. In the mean time we can continue our chat...

Expert:  Mike G. replied 1 month ago.

Not being able to get to the back of the tv isn't a good thing, especially when trying to connect a new device like a dvd player! Can you try again to get the tv model number? maybe you have a user guide for the tv, should have a model number on the front of that...

Also what is the part number or model number or link to the product you are describing as "an adapter to convert the HDMI to analog"?